Refund policy

Last Updated: 30/01/2026

At Takkie Magic, customer satisfaction is important to us. Please read our Return & Refund Policy carefully before placing an order.

Return Eligibility

We accept return or replacement requests only under the following conditions:

  • Product received is damaged

  • Product received is defective

  • Wrong product delivered

❌ Returns are not accepted for:

  • Change of mind

  • Wrong size/color selected by customer

  • Minor color or design variations

  • Refusal of Cash on Delivery (COD) order at delivery

Return / Replacement Request Process

  • Customer must raise a request within 48 hours of delivery

  • Request must be sent via email or WhatsApp support with:

    • Order ID

    • Clear photos or video of the product showing the issue

Requests raised after 48 hours may not be accepted.

Replacement Policy

  • In most cases, we offer replacement instead of refund

  • Replacement is processed after verification

  • Product pickup and re-delivery timeline depends on logistics partner availability

Replacement is subject to product availability.

Refund Policy

a) Cash on Delivery (COD) Orders

  • Refunds are not issued in cash

  • If approved, refund is processed via UPI or bank transfer

  • Customer must provide correct bank/UPI details

  • Refund processing time: 5–10 business days after approval

b) Prepaid Orders

  • Refunds will be credited to the original payment method

  • Processing time: 5–10 business days

Return Pick-Up & Replacement Process

All approved return or replacement requests are handled directly by Takkie Magic.

  • Customers are not required to arrange return shipping.

  • After verification of the issue, an appropriate resolution will be provided.

  • The mode of resolution (replacement or refund, if applicable) will be decided by Takkie Magic based on order details and verification results.

Our goal is to ensure a smooth and timely resolution while maintaining quality control and preventing misuse.

Order Cancellation

  • Orders can be cancelled only before dispatch

  • Once shipped, cancellation is not allowed

  • COD order refusal at delivery may lead to future order restrictions

Fraud Prevention Clause

We reserve the right to:

  • Reject return/refund requests if misuse or fraud is suspected

  • Block customers with repeated COD refusals or fake claims

Final Decision

All return, replacement, and refund requests are subject to final approval by Takkie Magic after internal verification.

Contact Us

For return or refund requests, contact us at:
📧 takkiemagic@gmail.com