Return and Refund Policy

Last Updated: July 2026

At Takkie Magic, customer satisfaction is important to us. Every order is carefully packed before dispatch. However, if you receive a product with a genuine issue, we will be happy to assist you according to the policy below.

Please Record an Unboxing Video

For your protection as well as ours, we strongly recommend recording a continuous sealed package unboxing video immediately after receiving every parcel, whether the product appears to have any issue or not.

The video should:

  • Start before opening the sealed parcel.

  • Clearly show the shipping label.

  • Show the complete unboxing process without cuts, pauses, or edits.

  • Clearly display all items received inside the package.

A sealed unboxing video helps us verify:

  • Transit damage

  • Wrong product received

  • Missing items

  • Incorrect quantity

  • Product condition at the time of delivery

If an unboxing video is unavailable, we may request other supporting evidence. However, if the available evidence is insufficient to verify the claim, we may be unable to approve a return, replacement, or refund.

Report Any Issue Within 48 Hours

Any issue must be reported within 48 hours of successful delivery.

Requests submitted after this period may not be eligible for return, replacement, or refund.

Eligible Cases

You may request a return, replacement, or refund only in the following situations:

  • Wrong product received.

  • Product received in damaged condition due to transit.

  • Missing item(s) in the package.

  • Incorrect quantity delivered.

All requests are subject to successful verification.

Verification Process

To ensure a fair resolution for both customers and our business, every claim is carefully verified.

During verification, we may request:

  • Sealed package unboxing video.

  • Clear photographs or videos of the reported issue.

  • Shipping label image.

  • Order ID.

  • Any additional information reasonably required to verify the claim.

All claims are reviewed using customer-submitted evidence along with our internal dispatch and shipping records.

If the available evidence is incomplete, unclear, inconsistent, or insufficient to verify the reported issue, we may be unable to approve the request.

Replacement Policy

If your claim is successfully verified and approved, we will provide a replacement subject to product availability.

If the same product is unavailable, we may offer an alternative solution, including a refund where applicable.

Refund Policy

Approved refunds will be processed to the original payment method used while placing the order.

Refunds generally reflect within 2–7 business days, depending on your bank or payment provider.

Non-Eligible Cases

Return, replacement, or refund requests are generally not accepted for:

  • Change of mind.

  • Product no longer required.

  • Personal preference or dissatisfaction.

  • Ordering the wrong item.

  • Minor colour or appearance variations caused by photography or screen settings.

  • Damage caused after delivery due to misuse, mishandling, improper storage, modification, accidental damage, or normal wear and tear.

  • Requests reported after 48 hours of delivery.

  • Claims that cannot be verified due to insufficient supporting evidence.

Important Information

  • Please keep the product, original packaging, and all accessories until your request is fully resolved.

  • Do not discard the packaging before verification is completed.

  • We may request additional photographs, videos, or information whenever reasonably required for verification.

  • Providing false, edited, incomplete, or misleading information may result in rejection of the claim.

Contact Us

For any return, replacement, or refund request, please contact us at:

Email: takkiemagic@gmail.com

Please include your Order ID while contacting us for faster assistance.

By placing an order with Takkie Magic, you acknowledge that you have read, understood, and agreed to this Return, Replacement & Refund Policy.